CONFLICT RESOLUTION IN INTERNAL AUDIT
DOI:
https://doi.org/10.5937/Rev1988065SKljučne reči:
internal auditor, conflict, conflict resolution strategy, communication.Apstrakt
This research addresses issues of conflict management and relevant discussions in the work of internal auditors. This discusses the nature and conflict of all stages of internal audits and environments for resolution. Because defined conflicts have described a conflict management strategy. The goal is to use methodology to detect systems conflicts and to solve real problems constructively based on the best strategy. Effective conflict resolution emphasizes the win-win attitude. An internal auditor should be caring and concentrated when someone is speaking and that the other person is listening with empathy or that he or she really sees and hears the other person and understands from their perspective.
Reference
Burrell, N.E., Roberts, R.W. (2014) Organizational legitimacy, conflict, and hypocrisy: An alternative view of the role of internal auditing. Critical Perspectives on Accounting, 25(3): 217-221
Cohen, H. (1980) You can negotiate anything. Secaucus, NJ: Lyle Stuart
Gleim, I. (2004) Business management skills. in: CIA Review, Florida: Gleim Publications, Inc, Part IV
Malhotra, D. (2016) Negotiating the impossible: How to break deadlocks and resolve ugly conflicts. Berrett-Koehler Publishers, Inc
Pastor, J. (2007) Conflict management and negotiation skills for internal auditors. United States of America: IIA Research foundation
Sawyer, L.B., Dittenhofer, M.A., Scheiner, J.H. (2003) Sawyer's internal auditing. USA: Institute of Internal Auditors
Vallabhaneni, S. R. (2014) Internal audit knowledge elements. in: Wiley CIAexcel Exam Review, Hoboken, New Jersey: John Wiley & Sons, Inc, Part 3
Vukadinović, P., Damnjanović, A., Tepavac, R. (2017) Forenzička revizija - mogući modeli primene u Srbiji. Revizor, br. 77, Institut za ekonomiku i finansije
Vukadinović, P., Damnjanović, A. (2016) Forenzička revizija - potreba ili izbor?. Revizor, vol. 19, br. 73, str. 53-69
Vukadinović, P. (2016) Forenzička revizija teorijske refleksije i empirijske šeme prevara. Revizor, vol. 19, br. 74, str. 7-21
