DECISION MAKING AND AUDIT IN PUBLIS SERVICES
DOI:
https://doi.org/10.5937/Rev2090095PKljučne reči:
Business performances, decision making, internal audit, human resource training.Apstrakt
The quality of decision making by top management of a public services company depends on a large number of factors. The aim of this study is to determine and analyse the key performance indicators for the sample of public service enterprise. A large number of managers set experience of users of public services as a top priority when making decisions. Therefore, they believe that it is necessary to manage the users’ experience after the implementation of operational techniques. Managing people, both as users and as the most important resource of any organization is a complex and multidimensional process. This means that in addition to standard and common rules, managers should also create policy rules that apply to specific people, specific organizations, and a specific environment.
Reference
Arena, M., Arnaboldi, M., Azzone, G., (2006), Internal aduit in Italian Organizations: a Multiple Case Study; Managerial Auditing Journal, 21(3), p. 275-292.
Petrović, P., Stojić, S., (2015), „Upravljanjev kvalitetom i monitoring integrisanog hotelskog proizvoda“, Zbornik: „Hotelska kuća“, str. 128-136; Zlatbor 2015, PU „Hores“ X Međunarodni naučno-stručni simpozijum
Popović, S., (2015), Interna revizija kao pokretač finansijske analize u javnim preduzećima RS, Revizor, 72/2015, str. 41-53.
Pravilnik o stručnom usavršavanju ovlašćenih internih revizora u javnom sektoru („Sl. glasni RS”, br. 15/2019)
Pravilnik o zajedničkim kriterijumima za organizovanje i standardima i metodološkim uslovima za postupanje i izveštavanje interne revizije u javnom sektoru („Sl. glasnik RS“, br. 99/2011, 106/2013
Radovanović, V., Rendulić, G., (2014), Uloga treninga u integrisanom menadžmentu kvalitetom, 17th ICDQM¬2014, Beograd, str. 154.
Root, J.S., (1999), Beyond, COSO/internal Control To Enhance Corporate Governance, John Wilez and Sons, Inc. USA., p.77.
Spenser Picket, K.H., (1997), The Internal Auditing Handbook, New York, Chichester, etc., John Wiley & Sons.
Stanišić, M., (2018), Interna revizija, Univerzitet Singidunum, Beograd, str. 81-97.
Vesić, D., (2012), Specifični oblici upravljanja ljudskim resursima, Institut za međunarodnu politku i privredu, Beograd, str. 34-43.
http://www.Isixsigma.com, pristupljeno: 02.10.2019.
